Contact Us – THRYGO

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We're here to help

Questions about an order, sizing, shipping, or a custom build — send us a message and a real person on our team will get back to you.

Contact Details

Talk To Our Team

We usually reply within 24 hours on business days. For order-specific questions, include your order number so we can help faster.

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Frequently Asked

Got Questions?

01
How long does shipping take?
Orders within India typically arrive in 4–7 business days. You'll get a tracking link by email as soon as your order ships. Orders over ₹199 qualify for free shipping.
02
What's your return policy?
We accept returns and exchanges within 7 days of delivery, as long as the item is unused and in its original packaging. Head to our Returns & Exchanges page or contact us to start a request.
03
Can I customize my bag?
Yes — most bags can be personalized with initials, numbers, or a colorway of your choice through our Customize page. Turnaround for custom orders is usually 2–3 extra business days.
04
How do I track my order?
Use the Track Your Order page with your order ID and email, or click the tracking link sent to your inbox once your order ships.
05
Do you ship internationally?
Yes, we ship to select countries outside India. Shipping cost and delivery time are calculated at checkout based on your location.
06
Still have a question?
Use the form above or email support@hideaindia.com — we usually reply within 24 hours.

Still Need A Hand?

Email us directly and we'll take it from there.

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