Shipping & Delivery
Every HIDEA bag is checked, wrapped and sent out with care. Here is everything you need to know about when your order leaves us and when it reaches you.
Four simple stages, and you are kept in the loop at each one.
You get an email as soon as your payment goes through.
Your bag is quality checked and wrapped to arrive spotless.
Your tracking link lands in your inbox the moment it is dispatched.
Our courier partner brings it to your doorstep.
Estimated time from the day your order is dispatched.
Delivery times are estimates and can shift during festive sales, weather or public holidays.
Once your bag ships, we email you a tracking link. You can also check the status any time on our Track Order page, or from My Account if you are signed in.
The courier will try again and may call you to confirm a time. After repeated failed attempts the parcel returns to us, and we will contact you to arrange a re-shipment.
Please record a short unboxing video when you open your parcel. If anything is damaged or incorrect, write to us within 48 hours and we will make it right. See our Returns & Exchanges policy for details.
Right now we deliver across India only. International shipping is something we hope to offer soon.
Yes. There are no shipping charges on any HIDEA order, whatever the order value.
Yes. Add a separate shipping address at checkout. This works well for gifts.
Courier updates can take 24 hours to show after dispatch. If nothing changes after that, contact us with your order number and we will check with the courier.
Once an order is dispatched it cannot be cancelled, but you can refuse the delivery or start a return after it arrives.
Share your order number and we will find it for you.