Frequently asked questions.

Orders are usually dispatched within 1–3 business days. Delivery typically takes 4–7 business days depending on your location. Remote pin codes may take a little longer.

Yes — we offer free shipping on all orders across India, with no minimum order value.

Once your order ships, you'll receive an email and SMS with your tracking link. You can also log in to your account and open the Orders section to see live status.

You can change or cancel your order before it is dispatched. Please contact us as soon as possible with your order number and we'll do our best to help.

At the moment we deliver within India only. Follow us on Instagram or subscribe to our newsletter to hear when we expand.

We want you to love your bag. If it isn't right, you can request a return within 7 days of delivery. The product must be unused, in its original condition and packaging, with all tags intact.

It only takes a few steps:

• Write to us via the Contact page with your order number and reason.
• Share a photo if the item arrived damaged or defective.
• Our team will confirm and arrange the pickup or guide you on the next step.

Once we receive and inspect the returned bag, refunds are processed to your original payment method within 5–7 business days. Your bank may take a few extra days to reflect it.

We're sorry about that! Please contact us within 48 hours of delivery with photos of the bag and packaging. We'll arrange a replacement or refund right away.

We choose premium, durable materials built for everyday life. The exact material, lining and hardware details are listed on every product page.

Our collections cover every occasion:

• Tote Bags – roomy and polished for work and daily errands.
• Sling Bags – light, hands-free and perfect for weekends.
• Satchel Bags – structured and timeless.
• Messenger Bags – practical crossbody carry.
• Party Bags – compact and elegant for evenings out.

A little care goes a long way:

• Wipe gently with a soft, dry or slightly damp cloth.
• Avoid prolonged exposure to rain, heat and direct sunlight.
• Store it stuffed lightly with tissue in the dust bag when not in use.
• Keep it away from perfumes, sharp objects and dark-dyed fabrics that may transfer colour.

We photograph every bag as accurately as we can, but shades may vary slightly depending on your screen settings and lighting.

We accept major credit and debit cards, UPI, net banking and popular wallets. The available options are shown at checkout.

Absolutely. All transactions are encrypted and processed through secure payment gateways. We never store your card details.

Don't worry — amounts deducted for failed transactions are normally auto-refunded by your bank within 5–7 business days. If it isn't, reach out to us with your transaction ID.

An account makes checkout faster and lets you track orders and manage returns easily. You can create one from the My Account page.

Go to My Account, choose "Lost your password?" and enter your email. We'll send you a link to set a new one.

Subscribe with your email in the "Stay in the Loop" box in the footer, and follow @hideaindia on Instagram.