Returns & Replacements – HIDEA | Crafted For You

Customer Care

Returns & Replacements

Not quite the right fit? Wrong color, or something not up to the mark? We'll make it right. Here's how returns, exchanges, and replacements work on your HIDEA bag.

Last updated: August 14, 2026

Eligibility

What Qualifies For A Return

Standard, non-personalized HIDEA bags qualify for return or exchange when all four apply.

14-Day Window
Returns accepted within 14 days of delivery.
Unused Condition
Unworn, unmarked, and free of wear or use.
Original Packaging
Tags, dust bag, and box included with the return.
Proof Of Purchase
Order number or receipt required for every return.

How It Works

Four Steps To A Refund

Most returns are resolved within a week of us receiving your bag.

01
Request A Return
Email us your order number and reason for return within 14 days of delivery.
02
Pack It Up
Repack the bag in its original box with tags and dust bag attached.
03
Ship It Back
Use the return label we send, or ship to our returns address with tracking.
04
Get Refunded
Once inspected, we process your refund or send your replacement.

Good To Know

What Can't Be Returned

Because some of our styles are made in limited runs or customized on request, a few categories fall outside the standard return window. If any of these arrive damaged or wrong, that's on us — see below.

Personalized bags — monograms, initials, or custom charms added on request.
Items purchased during final-sale or clearance promotions.
Bags showing visible signs of wear, scuffing, or use.
Gift cards and promotional bundles.

The Fine Print, Made Short

Refunds & Exchanges

2–3 Days To Inspect Business days after we receive your return before it's processed.
5–7 Days To Refund Business days for the refund to appear on your original payment method.
1x Free Exchange Swap for a different color or style once, subject to stock availability.